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Worldwide service – Local presence provides peace of mind

As a world class producer for and supplier to the aquaculture industry, it is really important to us that we offer our customers a service they can rely on. We are familiar with the local conditions and our service technicians have practical experience of both onshore and offshore operations, as well as an in-depth knowledge of our products.

Our service technicians are equipped with their own service vehicles/boats in order to ensure that new and existing facilities alike are fitted, maintained and serviced. All service history is recorded in our service program.

Service
+47 488 52 888
service@steinsvik.no

Support
+47 488 52 488
support@steinsvik.no

Support Mercatus
+47 57 75 22 90
support.mercatus@steinsvik.no

Warranty Claims
warrantyclaims@steinsvik.no

(Norwegian customers only)

Safe operations

ScaleAQ has the expertise, products, and people to help you ensure continuity and cost-effective production. We put effort and knowledge into designing and building advanced solutions with long service life and low maintenance costs. Regular service and maintenance are nevertheless important to keep the systems up and running.

24/7 support

As a ScaleAQ customer, you have access to our 24-hour support. Sometimes a conversation with an experienced technician or remote help over the web is enough. At other times, deliveries and technical assistance are needed shortly. Either way, it’s good to know that our employees are ready to help, no matter when.

Local presence

ScaleAQ has strategically placed offices in 11 countries. There are experienced service teams ready to help. We know the local conditions and have service technicians with operational experience from both at sea and on land with in-depth knowledge of our products. They know that some jobs can’t wait.

Predictability

ScaleAQ’s service agreements provide complete cost control, with no unpleasant surprises. Regular service and proactive maintenance ensures predictability and continuous production of all farms. We have certified service technicians with a high level of expertise ready to help. The service agreements are tailored to each customer’s needs.

Facility checks

ScaleAQ offers a variety of service models for our range of products. We have everything from basic service when required to our comprehensive service package featuring run-time guarantee. The scope and content of these services varies depending on the category and market in question. Our skilled sales team will be happy to help find the right service model for you – based on your own needs and location.

Status report of feeding system

  • Complete review of your feeding system. Twice during each deployment – once during full operations
  • Provides a complete overview of all components, including thermographic imaging.
  • Provides good recommendations for maintenance and replacements initiatives, as well as placing these in a long-term plan for each location taking into account long-term budgetary considerations.
  • This can also be carried out during other service windows in order to ensure optimum cost efficiency.
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